Customer Agreement Policy
At T-Shirts Australia, we strive to provide the best possible service. By engaging with us, either by signing the Job Card in-store or placing an order on our website, you agree to the following terms and conditions.
Legal Agreement
By proceeding, you acknowledge that you are entering into a legally binding agreement with T-Shirts Australia and agree to abide by the terms outlined here.
Artwork Policies
Artwork Ownership
You, the customer, retain ownership of any artwork provided, generated, or used on your behalf.
T-Shirts Australia does not conduct copyright or trademark checks. You confirm that you have the necessary permissions to use all provided files or images.
Artwork Creation
We do not offer artwork creation as part of our standard services.Any artwork created at your request will be done at your expense.
Artwork Retention
All artwork created by T-Shirts Australia is kept on file for internal use only and will not be supplied to the customer.
Errors and Replacements
For errors on garments supplied by us, we will provide prompt replacements.
For errors on customer-provided garments (BYO), we cannot source replacements or provide reimbursements.
Customers supplying BYO garments should provide extra items to account for potential errors.
Returns and Exclusions
Eligible Returns
Returns are accepted within 14 days of receipt for:
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- Damaged or faulty garments.
- Prints with defects.
Excluded Returns
Returns will not be accepted for:
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- Change of mind.
- Spelling, punctuation, or grammatical errors approved by the customer.
Customers are advised to carefully review proofs before providing approval.
Care Instructions
Customers must adhere to the care instructions provided to maintain product quality and integrity.
BYO T-Shirts and Apparel
Customers assume all risks when supplying their own garments.
We cannot guarantee print quality or accept responsibility for outcomes on BYO items.
Image Usage
By using our services, you grant permission for images of your products to be featured on our social media platforms.
Additional Notes
Colour Variance
Variations between digital designs and printed products are inherent to digital printing and beyond our control.
Colour Matching
Exact colour matching requires an additional fee. Please discuss your requirements with us before placing an order.
Fluorescent and Neon Colours
Our printing process cannot replicate fluorescent or neon colours.
Need Assistance?
If you have any questions or require clarification, please contact us prior to proceeding with your order.