Customer Agreement Policy

At T-Shirts Australia, we strive to provide the best possible service. By engaging with us, either by signing the Job Card in-store or placing an order on our website, you agree to the following terms and conditions.


Legal Agreement

By proceeding, you acknowledge that you are entering into a legally binding agreement with T-Shirts Australia and agree to abide by the terms outlined here.


Artwork Policies

Artwork Ownership

You, the customer, retain ownership of any artwork provided, generated, or used on your behalf.

T-Shirts Australia does not conduct copyright or trademark checks. You confirm that you have the necessary permissions to use all provided files or images.

Artwork Creation

We do not offer artwork creation as part of our standard services.Any artwork created at your request will be done at your expense.

Artwork Retention

All artwork created by T-Shirts Australia is kept on file for internal use only and will not be supplied to the customer.


Errors and Replacements

For errors on garments supplied by us, we will provide prompt replacements.

For errors on customer-provided garments (BYO), we cannot source replacements or provide reimbursements.

Customers supplying BYO garments should provide extra items to account for potential errors.


Returns and Exclusions

Eligible Returns

Returns are accepted within 14 days of receipt for:

    • Damaged or faulty garments.
    • Prints with defects.

Excluded Returns

Returns will not be accepted for:

    • Change of mind.
    • Spelling, punctuation, or grammatical errors approved by the customer.

Customers are advised to carefully review proofs before providing approval.


Care Instructions

Customers must adhere to the care instructions provided to maintain product quality and integrity.


BYO T-Shirts and Apparel

Customers assume all risks when supplying their own garments.

We cannot guarantee print quality or accept responsibility for outcomes on BYO items.


Image Usage

By using our services, you grant permission for images of your products to be featured on our social media platforms.


Additional Notes

Colour Variance

Variations between digital designs and printed products are inherent to digital printing and beyond our control.

Colour Matching

Exact colour matching requires an additional fee. Please discuss your requirements with us before placing an order.

Fluorescent and Neon Colours

Our printing process cannot replicate fluorescent or neon colours.


Need Assistance?
If you have any questions or require clarification, please contact us prior to proceeding with your order.