Question 1

How can I contact T Shirts Australia?

Accepted Answer

You can contact us via phone, email, or the online contact form on this page for orders, support, or general enquiries.

Question 2

Do you create artwork or designs for customers?

Accepted Answer

No. Customers must supply print-ready artwork or use our online design tool to create their design. We do not create artwork from scratch.

Question 3

Can you make changes to my artwork?

Accepted Answer

We can make minor adjustments only, such as removing a background or upscaling an image. Full artwork creation or redesign is not offered.

Question 4

What is considered print-ready artwork?

Accepted Answer

Print-ready artwork is a high-resolution file, typically a PNG with a transparent background, sized correctly for printing.

Question 5

Can I use your online design tool instead of uploading artwork?

Accepted Answer

Yes. Our online design tool allows you to create and position your artwork directly on the product before ordering.

Question 6

Can I contact you for help uploading my design?

Accepted Answer

Yes. We can assist with uploading artwork, file requirements, and ensuring your design meets print guidelines.

Question 7

Can I contact you about a custom T shirt order?

Accepted Answer

Yes. We can help with custom, blank, or BYO T shirt orders, including artwork checks and order questions.

Question 8

Can you fix low-quality images?

Accepted Answer

We can sometimes upscale images, but print quality depends on the original file. We cannot fully recreate or redraw designs.

Question 9

How quickly will you respond to enquiries?

Accepted Answer

We aim to respond as quickly as possible during business hours. Response time details are listed on the contact page.

Question 10

Can I contact you about an existing order?

Accepted Answer

Yes. Please include your order number when contacting us so we can assist you efficiently.

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