Handling, Dispatch, and Deliveries Policy

At T Shirts Australia, we strive to deliver your custom T-Shirts and apparel as quickly and efficiently as possible. Below, we outline our policies regarding handling, dispatch, and deliveries to ensure transparency and set clear expectations.


Policy Statement

Your T-shirt will be printed using Digital Printing methods (DTG or DTF) as soon as possible, subject to the estimated handling times indicated on each product page. While we aim to meet these estimates, occasional delays may occur due to increased workload or issues with our suppliers.

Key Details

Handling Time: Estimated times are clearly listed on each product page.

Printing:

    • Customer Files are saved as PNGs on our web server for approximately two months, with a local backup retained for approximately 12 months after your order.
    • Minor design adjustments can be made upon request, but we cannot create new of full designs. Please provide clear instructions for changes, and we will do our best to assist.
    • Maximum print area: 300x450mm.
    • We print the artwork as supplied and do not check for resolution or quality issues. Low-resolution artwork will result in low-resolution prints.

Shipping Options and Costs

  • Standard Shipping: Flat rate of $14.00
  • Express Post: Flat rate of $18.00

Orders are shipped via Australia Post, and our shipping costs are calculated to ensure a reliable and cost-effective service.

Important Notes

Selecting Express Post ensures faster transit through Australia Post but does not impact our handling time.

If you require expedited processing, please contact us to discuss options. We will do our best to accommodate your needs, but handling time estimates are typically the earliest time frame for order fulfillment.


Customer Expectations

Estimated Handling Time: This reflects the possible time frames for processing your order.

Postal Time: Delivery time frames are subject to Australia Post’s guidelines and can change during the Christmas periods or during times of natural disasters.

Clear Communication: If you have special requirements, please let us know as early as possible.


Our Commitment

We aim to work collaboratively with our customers to provide the best service possible. By understanding and respecting the estimated handling times and delivery expectations, we can create a smooth and satisfying experience for everyone.

Thank you for your understanding and cooperation.